Data Deletion

TL;DR. You can delete a single connection (e.g. Meta, LinkedIn) from inside Auvaco in one click — this immediately revokes our tokens for that platform. You can delete your entire workspace and account by emailing contact@auvaco.ai. We confirm deletion within 7 days; data is fully purged within 30 days (rolling backups expire within a further 30 days).

Three ways to delete

1. Disconnect a single provider

Inside Auvaco, open the workspace settings and choose Disconnect on any connected platform (Google Ads, Meta, LinkedIn, Zoho CRM). This action:

• Immediately deletes the OAuth tokens we hold for that provider from our account_secrets table.
• Marks the corresponding accounts row as disconnected, halting all scheduled syncs and write actions for that connection.
• Schedules the deletion of synced data attributable to that connection (campaigns, insights, deals, etc.). Synced data is deleted within 30 days.
• Logs the disconnection in your workspace audit trail (workspace.disconnected).

You may also revoke our access directly with the upstream provider: Google (myaccount.google.com/permissions), Meta (Facebook Business Tools settings), LinkedIn (linkedin.com/psettings/permitted-services), Zoho (accounts.zoho.com → connected apps). Doing so causes our next sync to fail, and we will mark the connection needs_reauth until you reconnect or disconnect from inside Auvaco.

2. Delete an entire workspace

If you only want to remove one workspace (e.g. one client of an agency account), you can delete the workspace from its settings. This deletes the workspace, all its connected accounts, OAuth tokens, synced data, agents, content drafts, chat history, and audit events.

3. Delete your account entirely

To delete your Auvaco user account and every workspace you own, email contact@auvaco.ai from the email address associated with your account, with the subject line "Delete my account". We will verify the request via that email address and confirm deletion within 7 days.

EU/EEA data subjects may also send a deletion request to our EU representative under Article 27 GDPR: TIM Company GmbH, info@timcompany.de.

What gets deleted

When you delete your account, the following is purged:

• Your user profile (name, email, login metadata).
• Every workspace you own, including the workspace's brand_context, agent definitions, agent instances, action plans, and audit log entries.
• All connected accounts rows and their associated account_secrets (OAuth tokens — encrypted at rest; records are then deleted).
• All synced marketing data attributable to your workspaces: Google Ads campaigns / ad groups / keywords / search terms / ads / asset combinations / Quality Score snapshots / change events; Meta campaigns / ad sets / ads / insights; LinkedIn content drafts and post receipts; Zoho deals / leads / accounts / contacts.
• All chat history, content drafts, strategy packages, and KB nodes.
• All audit_events belonging to your workspaces.

What takes a little longer

• Backups. Our database provider (Supabase) maintains rolling backups for up to 30 days after a delete. Once those backups roll off, deletion is irreversible.
• Server logs. Standard infrastructure access logs containing IP addresses are retained for 14 days for security and abuse-prevention purposes, then deleted.
• Legally required retention. Some records (e.g. tax-relevant invoices, if you have been billed) must be retained for longer under applicable law. Where this applies, that data is restricted from further processing and used only to comply with the legal obligation.

Provider-side deletion

Deleting your Auvaco account does not delete data on the platforms you connected (Google Ads campaigns remain in Google Ads; Meta ads remain in Meta; CRM records remain in Zoho). To remove data from those platforms, you must do so on the platforms directly. Our deletion only removes the copy that Auvaco synced into its own database.

The single exception is content Auvaco published on your behalf (e.g. a LinkedIn post Auvaco published, or a Meta ad Auvaco created while the Marketing API Access Tier is enabled). Those artefacts were created by your authorisation and remain live on the platform unless you remove them there. The records we hold tying those artefacts to your workspace are deleted.

Confirmation

Once deletion is complete, we send a confirmation to the email address on file. The confirmation includes:

• The date the deletion request was received.
• The date deletion was completed.
• The estimated date by which backups will fully roll off.
• A reference identifier for the deletion request.

Save this email for your records. If you do not receive confirmation within 7 days of submitting your request, please follow up at contact@auvaco.ai.

Meta data deletion (specific compliance note)

This page satisfies Meta's "Data Deletion URL" requirement for apps that connect to the Meta Platforms (Facebook / Instagram / Meta Ads). To request deletion of data Auvaco received from Meta on your behalf, email contact@auvaco.ai with the subject line "Meta data deletion". We process the deletion in the same way as a standard account-deletion request, scoped specifically to your Meta-connected data: OAuth tokens are deleted immediately, synced Meta data is purged within 30 days, and a confirmation email is sent on completion.

Questions

Email contact@auvaco.ai or contact our EU representative TIM Company GmbH at info@timcompany.de. Detailed information about how we handle your data is in our Privacy Policy.