Terms of Service

B2B only. The Service is offered exclusively to businesses, freelancers, agencies and other persons acting in the exercise of their trade, business or profession ("entrepreneurs" / "Unternehmer" within the meaning of § 14 BGB). It is not offered to consumers. Statutory rights specific to consumers (such as the 14-day right of withdrawal under § 312g BGB) do not apply.

1. Provider

The Service is operated by Johannes Pfeiffer, sole proprietor, trading as Auvaco, Corosolweg 8, Villapark Zurzaak, Willemstad, Curaçao ("Auvaco", "we", "us"). Contact: contact@auvaco.ai. Full provider information is set out in our Imprint.

2. The Service

Auvaco is a marketing operating system. The Service allows you to:

• Connect third-party marketing accounts (Google Ads, Meta Ads, LinkedIn, Zoho CRM, and other providers we add over time) via OAuth.
• Synchronise data from those accounts into your Auvaco workspace for analysis.
• Operate AI-driven agents that observe performance, draft content (e.g. LinkedIn posts, Meta ads, creative briefs, email sequences), and — only when you explicitly authorise — execute actions back on connected providers (e.g. add Google Ads negative keywords, pause a Meta ad, publish a LinkedIn post).
• Track, audit, and reverse actions taken by Auvaco's agents.

A full description of currently available agents and capabilities is presented in-product on the "Agents" and "Capabilities" surfaces. We may add, change, or retire individual agents and capabilities at any time as the product evolves.

3. Beta Status

The Service is currently offered in a beta release. This means:

• Features may change, be added, or be removed without prior notice.
• There is no service-level agreement (SLA), uptime guarantee or guaranteed availability.
• The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by applicable law (see §11).
• Some integrations are subject to approval by the underlying platform (e.g. Meta's Marketing API Access Tier). Auvaco will not perform write actions on a platform until both Auvaco has the requisite approvals and you have explicitly authorised the relevant agent.

4. Your Account

To use the Service you must register an account. By registering, you represent and warrant that:

• You are at least 18 years old.
• You are registering on behalf of a business or in your professional capacity (you are an entrepreneur, not a consumer).
• The information you provide is accurate and complete, and you will keep it accurate and complete.
• You are authorised to bind the business on whose behalf you act.
• You will keep your credentials confidential and notify us immediately of any suspected unauthorised access.

You are responsible for all activity that occurs under your account.

5. Your Responsibilities

You agree that you will:

• Only connect accounts you control. You must have the right and authority to connect each third-party account to Auvaco and to authorise Auvaco to read or modify data on those accounts.
• Comply with platform policies. When Auvaco acts on Google Ads, Meta, LinkedIn, Zoho, or any other connected platform, you remain responsible for compliance with that platform's terms of service and advertising policies. Content you approve for publishing or actions you authorise must not violate those policies.
• Use the Service lawfully. You will not use Auvaco to run, draft, or publish content that is illegal, fraudulent, deceptive, defamatory, infringing, harassing, or otherwise in violation of applicable law.
• Not abuse the AI. You will not attempt to circumvent guardrails, extract system prompts, generate prohibited content (e.g. hate speech, illegal targeting, deceptive medical claims), or use the agents to mass-produce spam.
• Not interfere with the Service. No scraping outside the documented API; no probing for vulnerabilities without our written permission; no overwhelming our quotas to deny service to others.
• Take responsibility for what your agents do. Every write action performed by Auvaco on a connected platform requires your prior approval (manually or via a recurring authorisation you have explicitly granted). The outcome of approved actions is your responsibility.

6. Agent Actions & Approval Gating

Auvaco operates on a strict approval-gated execution model:

• Observer agents read data and surface insights. They do not modify any connected platform.
• Drafter agents produce content (LinkedIn posts, Meta ads, email sequences, creative briefs). Drafts live in your workspace until you approve them. Auvaco never publishes a draft without explicit approval.
• Executor agents can modify connected platforms (e.g. add negative keywords on Google Ads, pause a Meta ad, publish a LinkedIn post). Each individual write action either requires per-step approval, or executes under a standing authorisation you have explicitly granted (e.g. "autonomous" mode on a specific agent for a specific workspace, after a safety confirmation).

Every write action — whether per-step or autonomous — is recorded in your workspace's audit log with the actor, target asset, payload, and outcome. You can review and, where the platform allows it, reverse any action.

7. Third-Party Platforms

The Service connects to and interoperates with third-party platforms (Google Ads, Meta, LinkedIn, Zoho, and others we add). Those platforms are operated by their respective providers and are governed by their own terms.

• We do not control the availability, accuracy, or behaviour of third-party platforms. Their APIs may change, become unavailable, or rate-limit our access, which may affect Auvaco's functionality.
• You authorise Auvaco to act on your behalf on those platforms within the scope of the OAuth grants you provide.
• You can revoke any connection at any time from your workspace settings, which immediately deletes the corresponding OAuth tokens in our database and stops further syncs and write actions on that platform.

8. Intellectual Property

8.1 Your data

You retain all rights, title and interest in and to your data — the data you upload, the data we sync on your behalf, and the content drafts and brand context you and our agents produce within your workspace. You grant Auvaco a limited, worldwide, royalty-free licence to process that data solely for the purpose of providing the Service to you, including transmitting it to the sub-processors listed in our Privacy Policy.

8.2 Our platform

The Service, including the software, agents, prompts, designs, and underlying intellectual property, is and remains the property of Auvaco. These Terms do not grant you any right in the Service beyond the right to use it as described.

8.3 AI-generated content

Content generated by Auvaco's drafter agents (e.g. LinkedIn post variants, Meta ad copy, email sequences) is yours to use within your workspace. You are responsible for reviewing it for accuracy, legal compliance, and brand fit before publishing it. AI output may contain errors, omissions, or fabricated facts; Auvaco makes no warranty as to its correctness.

9. Fees & Payment

The Service is currently offered free of charge during beta. We will introduce paid plans before the beta period ends. When we do, we will give you at least 30 days' notice and the opportunity to accept the paid plan or terminate your account before any charge is incurred. Continued use after the notice period and the introduction of paid plans constitutes acceptance of the applicable fees.

10. Data Processing

When you connect third-party accounts to Auvaco, personal data of your customers, leads, prospects, employees or other natural persons may be transmitted to and processed by Auvaco. In respect of that data, you are the controller and Auvaco is the processor within the meaning of the GDPR. A Data Processing Agreement (DPA) incorporating the European Commission's Standard Contractual Clauses where applicable is available on request at contact@auvaco.ai. Where you are required by law to have a DPA in place before processing personal data through us, please request and execute it before connecting accounts.

11. Warranties & Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, Auvaco disclaims all warranties and conditions, express or implied, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or trade usage.

Without limiting the foregoing, Auvaco does not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure or error-free; (c) the results obtained from the Service will be accurate or reliable; (d) the output of any AI-driven agent will be free of errors or suitable for publication without review; or (e) any third-party platform will remain available, unchanged, or compatible with the Service.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Auvaco be liable for any:

• Indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, or loss of data, in each case whether or not Auvaco has been advised of the possibility of such damages.
• Damages arising from actions you or your team authorised Auvaco's agents to execute on a connected platform (including ad spend, paused ads, published posts, and CRM modifications). You retain full control of approvals and remain responsible for the outcomes of approved actions.
• Damages arising from the unavailability, behaviour, error or policy change of any third-party platform integrated with the Service.

Auvaco's aggregate liability arising out of or in connection with these Terms or your use of the Service, regardless of the form of action, shall not exceed the greater of (a) the amount you have paid Auvaco in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (EUR 100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for damages caused by intentional or grossly negligent breach of duty, for injury to life, body or health, or under mandatory provisions of statutory product liability law.

13. Termination

You may terminate your account at any time by deleting your workspace in-product or by emailing contact@auvaco.ai. Termination triggers the data deletion process described on our Data Deletion page.

We may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you breach these Terms; (b) you use the Service in a way that creates legal, regulatory or platform risk for Auvaco or for other users; (c) we are required to do so by law; or (d) we discontinue the Service in whole or in part. Where reasonable, we will give you advance notice and the opportunity to export your data.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Curaçao, excluding its conflict-of-law rules. The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the competent courts of Willemstad, Curaçao, subject to mandatory consumer-protection provisions of your local jurisdiction where they apply notwithstanding this clause.

For data subjects in the EU/EEA, the mandatory provisions of the GDPR and the right to lodge a complaint with the supervisory authority of your habitual residence remain unaffected.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email to the address on file for your workspace at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the changes, you may terminate your account before they take effect under §13.

Contact

Questions about these Terms: contact@auvaco.ai.